RIGHT OF WITHDRAWAL AND RETURN
The Right of Cancellation Act applies to all ordinary goods purchased through www.eroma.no.
The cancellation period for open purchases expires 14 days after you as a customer have received the item(s), and within this period you can return the item(s) without obligation.
When exercising the right of withdrawal, the item(s) must be returned to www.eroma.no without undue delay and no later than 14 days from the notification of exercise of the right of withdrawal being given. The right of withdrawal form must be completed and placed with the return.
You are responsible for ensuring that returned goods reach us in undamaged/complete condition. Therefore, ensure that the goods are securely wrapped, do not attach tape and address labels directly to the original packaging! Print and tape the return label on the outside of the package (can be printed at most post offices using a QR code that is sent via e-mail). When returning several parcels, the number of parcels must be entered, one for each of the parcels. The same label cannot be used twice. We recommend that you send the return as Norgespakke, as they are searchable and insured in the post office. Claimability and insurance are waived if you send packages as normal post - and the post will take longer. The packages cannot be sent as a company package.
When we receive the shipment from you, we refund the purchase amount, minus return postage (this is paid by you as the customer).
We do not pick up packages that are sent to us as cash on delivery.
Unfortunately, companies have no right of return.
*Sale items are not exchanged.